Privacy Policy

Cynaroides Boutique (“We”) respects your privacy and is committed to protecting your personal data.

This privacy policy applies to your use of our site https://cynaroidesboutique.co.za/ (“our site”) and sets out the basis on which any personal data we collect from you or that you provide to us will be processed by us. Such personal data may be collected when you enquire about our products and sustainability initiatives, purchase our products, or otherwise communicate with us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. This privacy policy also tells you about your privacy rights and how the law protects you.

This site is not intended for use by children. If you are under the age of 18 and wish to order products from our site, your parent or guardian must submit your order and provide your personal data on your behalf.

Your acceptance of this privacy policy is deemed to occur upon your first use of our site. If you do not accept and agree with this privacy policy, you must stop using our site immediately.

PERSONAL DATA

You may provide personal data while you are in contact with us. Personal data is information that can be used to identify or contact you. You do not have to provide the personal data that we request; however, if you choose not to, we may not be able to provide you with the products and services that you have requested.

If we combine personal data with non-personal data, the combined information will be treated as personal data for as long as it remains combined. Personal data does not include data where the identity has been removed (anonymous data).

SPECIAL CATEGORIES OF PERSONAL DATA

We do not knowingly collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

You may provide information about your health (e.g., any restrictions you have to access certain products) when you order or enquire about our products. The legal basis for this processing is the performance of a contract and/or taking steps, at your request, to enter into such a contract. Health data is a Special Category of Personal Data, and we need to have further justification for collecting, storing, and using this type of data. We may process special categories of personal information with your explicit written consent.

We will only use your health data:

To respond to your enquiry;
To process your order;
For internal training purposes; and
For monitoring and evaluating the products and services we provide.

INFORMATION WE MAY COLLECT FROM YOU AND HOW WE USE IT

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

Identity Data: Includes first name, last name, date of birth, and gender. This data may be processed for setting up your account, sending information regarding your order, processing and delivering your order, verifying payments, managing our relationship with you, enabling you to enter competitions, and administering and protecting our business and site. The legal basis for this processing is the performance of a contract and/or taking steps, at your request, to enter into such a contract, and our legitimate interests.
Contact Data: Includes billing address, delivery address, email address, and telephone numbers. This data may be processed for setting up your account, processing and delivering your order, verifying payments, managing our relationship with you, and administering and protecting our business and site. The legal basis for this processing is the performance of a contract and our legitimate interests.
Financial Data: Includes payment card details (type, number, name on card, expiry date, and CVV code). This data may be processed for processing and delivering your order. The legal basis for this processing is the performance of a contract and our legitimate interests.
Transaction Data: Includes details about payments to and from you and other details of products and services you have purchased from us. This data may be processed for processing and delivering your order. The legal basis for this processing is the performance of a contract and our legitimate interests.
Technical Data: Includes internet protocol (IP) address, login data, browser type and version, time zone setting, location, browser plug-in types and versions, operating system, and platform. This data may be processed for administering and protecting our business and site, delivering relevant website content, and measuring the effectiveness of advertising. The legal basis for this processing is our legitimate interests.
Profile Data: Includes your email, password, purchases, interests, preferences, feedback, and survey responses. This data may be processed for managing our relationship with you, enabling you to enter competitions, and making product recommendations. The legal basis for this processing is the performance of a contract and our legitimate interests.
Usage Data: Includes information about how you use our site, products, and services. This data may be processed for delivering relevant website content, improving our site, and making product recommendations. The legal basis for this processing is the performance of a contract and our legitimate interests.
Marketing and Communications Data: Includes your preferences in receiving marketing from us and third parties. This data may be processed for sending notifications, newsletters, and brochures. The legal basis for this processing is consent and our legitimate interests.

We may also process your personal data to comply with legal obligations or protect vital interests.

HOW IS YOUR PERSONAL DATA COLLECTED?

We collect data through:

Direct interactions: When you order products, fill in forms, or correspond with us.
Automated technologies: As you interact with our site, we may collect Technical Data using cookies and similar technologies.
Third parties or publicly available sources: We may receive data from analytics providers, payment services, social media platforms, and public registers.

COOKIES

You can set your browser to refuse cookies, but some parts of our site may not function properly if you do so.

CHANGE OF PURPOSE

We will ask for your consent before using personal data for a purpose other than those set out in this privacy policy, unless the new purpose is compatible with the original purpose.

DISCLOSURE OF YOUR INFORMATION

We may disclose your personal data to:

Suppliers and subcontractors;
Third-party service providers;
Analytics and search engine providers;
Data storage providers;
Advertising providers; and
Social media platforms.

We may also disclose your data in the event of a business sale, legal obligation, or to protect our rights.

YOUR RIGHTS

Under Data Protection Legislation, you have the right to:

Access your personal data;
Object to data processing;
Restrict processing;
Request rectification or erasure; and
Withdraw consent.

You can exercise these rights by contacting us at info@cynaroidesboutique.co.za.

DATA SECURITY

We have implemented security measures to protect your personal data from unauthorized access, use, or disclosure. However, the transmission of information via the internet is not completely secure, and we cannot guarantee absolute security.

PERSONAL DATA RETENTION

We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, regulatory, tax, accounting, or reporting requirements.

CHANGES TO OUR PRIVACY POLICY

Any changes to our privacy policy will be posted on this page and, where appropriate, notified to you by email. Please check back frequently for updates.

CONTACTING US

If you have any questions, comments, or requests regarding this privacy policy, please contact us at info@cynaroidesboutique.co.za.

Last updated: March 2025