At Cynaroïdes Boutique, our vellies and leather footwear are carefully made and, in many cases, made to order. Because we offer a wide variety of styles, colours and sizes, we always do our best to assist our customers in finding the correct fit.
We provide measurements and sizing guidance to assist you before placing your order. Customers are encouraged to carefully check the measurements and contact us if they are unsure about sizing before ordering.
1. CUSTOM-MADE & MADE-TO-ORDER SHOES
Many of our shoes are custom-made or made specifically according to the customer’s selected style, colour and/or specifications.
Because these shoes are made specifically for an order, change-of-mind returns are not automatically accepted once production has started.
However, we understand that footwear sizing can sometimes be difficult, and where reasonably possible, we will assist with an exchange to another size or suitable alternative.
Any exchange is subject to the shoes being:
- Unworn and unused
- In their original condition
- Free from marks, damage or signs of wear
- Returned with the original packaging, where applicable
Please contact us before sending anything back. Do not return shoes without first receiving confirmation from us.
2. SIZE EXCHANGES
We understand that choosing the correct shoe size online can be challenging.
If the shoes do not fit correctly, please contact us as soon as possible after receiving your order. We will do our best to assist with a size exchange or another suitable option.
Where an exchange is possible, the customer will generally be responsible for the return and new delivery costs, unless the item was supplied incorrectly or is defective.
The replacement shoe will only be sent once the returned shoes have been received and inspected.
3. CHANGE OF MIND
If you simply change your mind about the colour, style or purchase, or decide that you no longer want the shoes, this does not automatically create a right to a refund.
Where our exchange policy allows, we will try to assist with an alternative size, style or product.
For online transactions, any statutory cancellation rights that apply under South African law remain unaffected by this policy.
4. INCORRECT ITEM RECEIVED
If you receive the wrong item, wrong size, wrong colour or an item that does not correspond with your confirmed order, please contact us as soon as possible.
We will investigate the issue and, where the error is ours, arrange an appropriate remedy.
5. DEFECTIVE OR DAMAGED PRODUCTS
We carefully inspect our shoes before they leave us. If your shoes arrive damaged or you believe there is a manufacturing defect, please contact us immediately and provide photographs of the shoes and the packaging.
We may request that the shoes be returned for inspection.
Nothing in this policy limits any rights you may have under the Consumer Protection Act 68 of 2008, including applicable rights relating to defective or unsafe goods. The CPA provides an implied warranty of quality and, where its requirements are met, remedies for qualifying defects within six months of delivery.
6. WEAR & TEAR / CUSTOMER DAMAGE
Returns or exchanges will not normally apply to damage caused by:
- Normal wear and tear
- Incorrect use or care of the shoes
- Accidental damage
- Alterations or repairs performed by someone other than Cynaroïdes Boutique
- Exposure to conditions or substances unsuitable for leather
- Damage caused after delivery by the customer
This does not affect any statutory rights that may apply where the product has a qualifying defect.
IMPORTANT
We genuinely want to help our customers find a comfortable and suitable pair of shoes. Please contact us before placing your order if you are uncertain about sizing.
Our team will gladly assist with measurements and sizing guidance.
We reserve the right to assess each exchange request individually, subject always to applicable South African consumer law.